Month: June 2024

Access to Magenta Airport from June 17

Posted on | by editeur aircal
To facilitate passenger travel, access to Nouméa-Magenta Airport can now be made directly via the roundabout at the airfield for all persons listed as passengers on flights scheduled from [date]. Additionally, the CCI-NC is suspending its shuttle service from the RAI bus station.

However, access to Magenta Airfield remains highly secured: only individuals with a valid ticket will be able to enter the site, and access to parking lot P1 and the Drop-Off area (in front of the airport) is prohibited.

Vehicle owners are therefore invited to park in parking lots P2 and P4 (Access map here). We also remind you that the airfield ticket office is closed.

We thank our customers for their understanding.

See you soon on our flights.

Access to Magenta Airport from June 7

Posted on | by editeur aircal

After two days of resuming operations and considering the security measures surrounding the airport, the CCI has decided to modify the organization of access to the terminal: passengers scheduled on Air Calédonie flights from June 7 onwards will only be able to reach Magenta Airport via the shuttles set up by the CCI-NC, which will transport them to the airport.

The shuttles will depart from the parking lot of the RAI bus station (formerly CHT Gaston-Bourret) every 30 minutes starting at 06:15.

Please note: the check-in time at the airport remains unchanged.

Passengers are advised to make arrangements to respect the check-in time in order to proceed with registration and undergo the mandatory security checks (70 minutes before their flight departure).

Arriving passengers at Magenta can either take the shuttle to the bus station or exit as pedestrians.

The airline thanks its customers for their understanding.

Practical Information: Access to Magenta Airport from June 5th

Posted on | by editeur aircal

The company confirms the scheduled commercial rotations starting tomorrow and invites concerned passengers to plan their trips ahead of time to ensure optimal safety conditions.

Given the situation, access to Magenta Airport is highly secured by the authorities: only listed passengers with a valid ticket will be allowed on the premises.

Passenger checks will be conducted at the airport roundabout, and parking in lot P1 will be prohibited.

Vehicle owners are therefore advised to park in lots P2 and P4. We also remind passengers that excess baggage is not allowed and that the airport ticket office is closed. More information here.

We thank our customers for their understanding.

See you soon on our flights.

Gradual Resumption of Operations: Sales Reopening and Requests Regularization

Posted on | by editeur aircal

The airline has created new flights for its gradual resumption until June 23rd: initially scheduled flights have been canceled and the affected passengers have been informed. Thus, a new flight schedule is available for booking on our website and those who had their reservations canceled should contact our teams.

However, given the still challenging situation, this organization works with drastically reduced staff, and we encourage our clients to carry out their procedures online so that they can be processed as efficiently as possible.

Our teams are mobilized to respond to various requests as best as they can:

  • All clients affected by cancellations during this period are invited to fill out the regularization form (priority will be given to transfers requests on first available flights).
  • Ticket reservations related to the new flight schedule are available online.
  • The call center is accessible by phone again (8 AM – 3 PM) with significant handling delays.

We also remind Lifou residents that the Wé sales agency is open from Monday to Friday from 8 AM to 12 PM.

Payment by credit card only.

The airline thanks its clients for their patience and understanding.

Towards a Gradual Resumption of Flights

Posted on | by editeur aircal

Since May 14th, the airline has canceled its commercial flights due to the serious events shaking the territory. Nevertheless, Air Calédonie has been committed since that date to responding to the authorities’ requests: airlift operations, emergency transport, repatriation of populations, and movement of personnel.

Today, the High Commissioner announced the reopening of Magenta Airport starting from June 5th. Therefore, the airline is working on a gradual resumption of commercial flights if security conditions permit. This step, crucial for Air Calédonie and the entire population, remains a significant challenge and requires particular organization with reduced staff:

  • The proposed flight schedule will be greatly reduced, offering adapted timings to ensure smooth operations while respecting safety and curfew measures. All information related to the resumption of operations will be provided in real-time and accessible online.
  • The airline’s administrative and customer service operations are also subject to specific organization with reduced opening hours and the continued closure of the Plaza agency in Nouméa. Updated service hours can be found here.

To combine the resumption of operations with the processing of multiple file regularization requests under significantly degraded working conditions, the airline invites all customers affected by flight cancellations since May 14th to fill out the form available in the claims section of its website: I fill out the form

The teams are doing their utmost to process all requests as quickly as possible, but response times are expected due to the context. The airline thanks its customers for their patience and understanding and urges everyone to exercise the utmost caution.