Category: Backstage

From March 2, 2026, Air Calédonie will transfer all of its operations from Magenta Airport to La Tontouta International Airport. This change marks a new stage in the airline’s organizational structure and aims to provide passengers with a modern and functional airport environment.
La Tontouta Airport offers travelers suitable facilities, including a spacious arrivals hall, free Wi-Fi access, and several dining options designed to enhance the comfort of airport users.

Check-in: Adjusted Time
As part of this new arrangement, the Check-in Deadline (CDH) is changing to 45 minutes before flight departure (up from 40 minutes). Passengers are strongly encouraged to check in online to expedite their journey through the airport and reduce waiting times at the check-in counter.

Baggage: Be mindful of acceptance conditions
The baggage allowance rules remain unchanged: depending on the fare conditions of the ticket, passengers are entitled to one piece of checked baggage (12 kg or 23 kg). Customers wishing to carry more baggage than included in the allowance can purchase the “additional baggage” option, available for purchase up to 4 hours before departure, either online or through our agents at 25 21 77.

HOWEVER, due to the automated baggage handling equipment at La Tontouta Airport, baggage must be properly closed and have no visible straps. Therefore, shopping bags, soft bags with loose straps, or any item extending beyond the conveyor belts will not be accepted at check-in.

More information on checked baggage is available here.

How to get to La Tontouta Airport?

Find all the information you need to get to La Tontouta Airport on the CCI website.

New: The Tontouta Express (TEX) shuttle offers you the possibility of reaching the airport for 500 XPF per person, per trip. This service covers all domestic flight schedules, with stops in Nouméa (CHT), Dumbéa (Koutio), Païta (Arènes du Sud), and the terminal. A convenient solution for stress-free travel.

Freight: Service maintained at Magenta and new organization
Parcel drop-off and pick-up continue to be handled at Magenta, with daily transport to La Tontouta. Magenta’s freight service hours have been adjusted from Monday to Saturday:

– Package drop-off: 7:00 AM – 11:00 AM
– Package collection: 3:00 PM – 6:00 PM

For your information:
For a flight scheduled for 4:40 PM, packages can be dropped off the same morning, until 11:00 AM.
For a flight at 10:20 AM, packages must be dropped off no later than 11:00 AM the day before.
For unreserved shipments, drop-offs are still possible during opening hours, subject to flight availability.

It is also important to note that the company no longer has a cold storage facility. Maintaining the temperature of fresh products or coolers is now the responsibility of the sender.

The company thanks its customers for their continued trust during this transition. All the conditions are in place to ensure that this transition takes place in the best possible conditions, with the aim of offering an optimized experience and enhanced service for the benefit of all passengers.

Update January 30, 2026: The Government of New Caledonia has published a press release detailing the transportation solution implemented to facilitate passenger access to La Tontouta Airport. For more information, please also consult the official FAQ regarding the transfer of operations from Magenta to La Tontouta.

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November 27, 2025: The Government of New Caledonia announced the effective transfer of Air Calédonie operations to Nouméa – La Tontouta Airport starting March 2, 2026.

For several months, the Air Calédonie teams have been fully mobilized to prepare for this major project. This collaborative effort, conducted in coordination with the authorities and institutional partners, has allowed us to anticipate the technical, operational, and logistical aspects essential to the success of this transition. Thanks to this rigorous preparation, Air Calédonie is ready to welcome its passengers and operate its flights from La Tontouta Airport under optimal conditions.

As part of the final adjustments related to this relocation, some operational adaptations are still being finalized. Air Calédonie, the authorities, institutional partners, and all stakeholders at the airport will soon provide detailed information on the various developments related to this move. Customers affected by a flight change will be notified directly by SMS or email, using the contact information provided when making their reservation. In the event of a postponement or refund, they will benefit from an appropriate commercial policy.

Air Calédonie thanks all its passengers for their trust and understanding during this transition period.

[Updated on February 4]

Due to ongoing technical issues and despite the efforts of our teams, the airline is forced to cancel its flights on February 6 and 7.

Passengers are notified by SMS or email based on the contact details provided at the time of booking, but they are not automatically rebooked.

Affected passengers must communicate their choice of adjustment as soon as possible—particularly those wishing to be rebooked on the next available flight, whose requests will be prioritized.

To do so, the airline invites its customers to fill out the dedicated form available here.

Only one form per booking reference is required, so there is no need to follow up with our teams.

Our teams are making every effort to process requests quickly; however, due to the high volume of inquiries, processing delays are to be expected.

The airline is doing everything possible to minimize the inconvenience caused by this situation and thanks its passengers for their understanding.

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Due to technical issues combined with unfavorable weather conditions, the airline is forced to cancel all flights until February 5th included.

Aware of the difficulties this situation may cause, the airline invites its passengers to complete an online form to quickly specify their travel needs. This will help prioritize passenger rescheduling when flights resume, which our teams are actively working on. A maritime alternative is not possible, as the Betico ferry has also canceled its services due to strong swells.

Information for Passengers:

• Affected passengers will be notified via SMS or email, according to the contact details provided at the time of booking.
• There is no need to go to the airport in hopes of being placed on standby.
• A new flight schedule will be established as soon as possible to repatriate stranded passengers as quickly as possible.
• To be rebooked on the first available flight, it is essential to complete the dedicated form (available here). Only requests submitted via this form will be prioritized.
• Requests can also be made through our agents, but rescheduled flights will be at later dates.

Recommendations:

We encourage those who can to postpone their travel plans whenever possible, except in cases of compelling reasons.

The airline thanks its customers for their understanding. Our teams remain fully committed to managing this exceptional situation, particularly disruptive during this post-holiday travel period.

Due to technical issues combined with unfavorable weather conditions, the airline is forced to cancel all flights until February 5th included.

Aware of the difficulties this situation may cause, the airline invites its passengers to complete an online form to quickly specify their travel needs. This will help prioritize passenger rescheduling when flights resume, which our teams are actively working on. A maritime alternative is not possible, as the Betico ferry has also canceled its services due to strong swells.

Information for Passengers:

• Affected passengers will be notified via SMS or email, according to the contact details provided at the time of booking.
• There is no need to go to the airport in hopes of being placed on standby.
• A new flight schedule will be established as soon as possible to repatriate stranded passengers as quickly as possible.
• To be rebooked on the first available flight, it is essential to complete the dedicated form (available here). Only requests submitted via this form will be prioritized.
• Requests can also be made through our agents, but rescheduled flights will be at later dates.

Recommendations:

We encourage those who can to postpone their travel plans whenever possible, except in cases of compelling reasons.

The airline thanks its customers for their understanding. Our teams remain fully committed to managing this exceptional situation, particularly disruptive during this post-holiday travel period.

[Updated on December 18]

Due to ongoing technical issues and despite the efforts of our teams, disruptions are still occurring. As a result, changes to our flight schedule—sometimes at the last minute—may arise, leading to significant delays or cancellations.

In the event of a cancellation, passengers are notified by SMS or email based on the contact details provided at the time of booking, but they are not automatically rebooked.

Affected passengers must inform us of their preferred resolution as soon as possible—especially those wishing to be rescheduled on the next available flight, whose requests are given priority.

To do so, the airline invites customers to complete the dedicated form available here.

Our teams are doing their utmost to process requests promptly, but due to the volume of inquiries, processing times are to be expected.

Additionally, cancellations that have occurred since last week have caused congestion in our cargo service, extending delivery times for shipments already in progress. As of today, only urgent parcel shipment requests are being handled at the cargo service desks at our stations.

The airline is making every effort to minimize the inconvenience caused by this situation and thanks its passengers for their understanding.

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Due to technical issues, significant changes to the flight schedule are expected through Friday, December 13 (inclusive).
Our teams are working diligently to implement all possible alternatives to minimize the impact on passengers and keep them informed directly.

We encourage affected passengers to prioritize online processes whenever possible, as our call center is currently overwhelmed.

What to do if your flight is canceled?

If your flight is canceled, you will automatically receive a text message and an email at the contact details provided during booking.
To help expedite the resolution of your case, we strongly encourage you to complete the dedicated online form: https://bit.ly/4iuEJLq.

Why are these disruptions occurring?

These cascading schedule changes result from several factors linked to the events of last May, which caused a sharp decline in domestic air traffic.

To adapt to this challenging context, the airline has implemented a profound and sustainable transformation plan. The flight schedule has been adjusted to meet reduced demand, maintaining limited rotations, especially for tourist destinations like the Isle of Pines or Ouvéa, with one flight per day or fewer. This program relies on the operation of two ATR72-600 aircraft from the fleet of four.

To optimize resources, the airline has also leased one of its aircraft to Air Tahiti for a year and adjusted its workforce accordingly. Additionally, another ATR is undergoing scheduled maintenance for several weeks. As a result, the airline currently has only two operational aircraft, leaving little room for maneuver in the event of disruptions, whether external (such as weather disturbances) or internal (such as technical issues).

Meeting demands during peak periods

Despite these constraints and the high demand during the holiday season and school vacation period, the airline is committed to meeting its passengers’ needs to the best of its ability and optimizing capacity across all destinations.

We sincerely thank our passengers for their patience and understanding.