Category: Live

Support for Vanuatu

Posted on | by editeur aircal

The airline Air Calédonie expresses its deep solidarity with Vanuatu, which has been severely affected by the earthquake that occurred near the capital, Port Vila.

We extend our heartfelt thoughts to the victims, their loved ones, and all those impacted by this disaster.In light of this situation, the Vanuatuan authorities have announced the closure of Port Vila’s international airport to commercial flights for the coming days, pending the completion of repair work.

As a result, the airline, whose top priority remains the safety of its passengers and crews, will be unable to operate flights to this destination until the airport reopens.We are closely monitoring developments and working with our partner Aircalin to explore possible solutions when circumstances allow.

Despite these challenges, we remain committed to standing alongside the people of Vanuatu, and our support for this beautiful archipelago—where we recently inaugurated our new regular route—remains stronger than ever.We hope that the courage and resilience of the people will help Vanuatu overcome this ordeal and recover swiftly.

Air Calédonie stands ready to support them, to the best of its ability, in facing this challenge.

Flight Schedule Disruptions and Management of Operational Challenges

Posted on | by editeur aircal

[Updated on December 18]

Due to ongoing technical issues and despite the efforts of our teams, disruptions are still occurring. As a result, changes to our flight schedule—sometimes at the last minute—may arise, leading to significant delays or cancellations.

In the event of a cancellation, passengers are notified by SMS or email based on the contact details provided at the time of booking, but they are not automatically rebooked.

Affected passengers must inform us of their preferred resolution as soon as possible—especially those wishing to be rescheduled on the next available flight, whose requests are given priority.

To do so, the airline invites customers to complete the dedicated form available here.

Our teams are doing their utmost to process requests promptly, but due to the volume of inquiries, processing times are to be expected.

Additionally, cancellations that have occurred since last week have caused congestion in our cargo service, extending delivery times for shipments already in progress. As of today, only urgent parcel shipment requests are being handled at the cargo service desks at our stations.

The airline is making every effort to minimize the inconvenience caused by this situation and thanks its passengers for their understanding.

——-

Due to technical issues, significant changes to the flight schedule are expected through Friday, December 13 (inclusive).
Our teams are working diligently to implement all possible alternatives to minimize the impact on passengers and keep them informed directly.

We encourage affected passengers to prioritize online processes whenever possible, as our call center is currently overwhelmed.

What to do if your flight is canceled?

If your flight is canceled, you will automatically receive a text message and an email at the contact details provided during booking.
To help expedite the resolution of your case, we strongly encourage you to complete the dedicated online form: https://bit.ly/4iuEJLq.

Why are these disruptions occurring?

These cascading schedule changes result from several factors linked to the events of last May, which caused a sharp decline in domestic air traffic.

To adapt to this challenging context, the airline has implemented a profound and sustainable transformation plan. The flight schedule has been adjusted to meet reduced demand, maintaining limited rotations, especially for tourist destinations like the Isle of Pines or Ouvéa, with one flight per day or fewer. This program relies on the operation of two ATR72-600 aircraft from the fleet of four.

To optimize resources, the airline has also leased one of its aircraft to Air Tahiti for a year and adjusted its workforce accordingly. Additionally, another ATR is undergoing scheduled maintenance for several weeks. As a result, the airline currently has only two operational aircraft, leaving little room for maneuver in the event of disruptions, whether external (such as weather disturbances) or internal (such as technical issues).

Meeting demands during peak periods

Despite these constraints and the high demand during the holiday season and school vacation period, the airline is committed to meeting its passengers’ needs to the best of its ability and optimizing capacity across all destinations.

We sincerely thank our passengers for their patience and understanding.

Welcoming in Vanuatu

Air Calédonie inaugurates its new Nouméa La Tontouta – Port-Vila route!

Posted on | by editeur aircal

The inaugural flight of our new Nouméa – Port-Vila route took place this Thursday, October 3rd! It allowed around a hundred passengers to travel between the two territories. This first rotation marks the beginning of a strategic phase for Air Calédonie, with the launch of a regular connection between New Caledonia and Vanuatu, now available every Monday and Thursday.

This new service reflects our desire to expand connections in the Pacific region and strengthen economic and tourism ties between our two territories. We would like to thank our passengers for their trust and acknowledge the remarkable work of our teams who made this new route possible. We would also like to extend our warm thanks to everyone who participated in the wonderful welcome we received upon our arrival in Port Vila.

We are confident that this new destination will offer great opportunities for regional development, while making travel easier for our passengers.

👉 Note: The special launch promotion ends this Sunday, the last day of the Pacific Fair. For the occasion, service fees are waived for any online booking to Vanuatu – regardless of the fare!

Cancellation of Isle of Pines Flights

Posted on | by editeur aircal

The decision by the Southern Province to close all its administrative services on the Isle of Pines from September 5th to 9th inclusive has led to the closure of Moué airfield, which it manages.

As a result, the airline is forced to cancel all flights to and from the Isle of Pines during this period.

Passengers who had booked flights originally scheduled during this time have been contacted by SMS or email to arrange alternative travel plans under exceptional commercial measures.

The airline thanks its passengers for their understanding.

Suspension of Flights to Isle of Pines

Posted on | by editeur aircal

The decision by the South Province to close all of its services on the Isle of Pines from September 5th to 9th has resulted in the closure of Moué Aerodrome.

As a result, the airline is forced to cancel all flights to and from the Isle of Pines during this same period.

Passengers who had booked on the originally scheduled flights have been contacted by SMS or email to find alternative travel arrangements under exceptional commercial measures.

The airline thanks its passengers for their understanding.

Suspension of Flights to Koné

Posted on | by editeur aircal

For economic reasons, the company is forced to cancel flights to and from Koné starting September 1, 2024.

Passengers who have made reservations from this date onwards will be notified by SMS or email. They will be eligible for exceptional commercial measures and are invited to contact vente@air-caledonie.nc.

The company regrets this situation and thanks its passengers for their understanding.

Warning: Automated Notifications May Be Incorrect

Posted on | by editeur aircal

A number of customers who have booked a flight on our routes are receiving notifications on their electronic calendars, in addition to emails from the airline. For some, flight information is automatically synced to their smartphone’s calendar. The airline wishes to inform its customers that the information provided in these emails and/or notifications may be incorrect.

Air Calédonie reminds passengers that only the information directly communicated by the airline should be considered reliable. In case of changes to their flights, affected passengers will be informed by the airline via email or SMS, using the contact details provided at the time of booking.

If you are unsure about your flight schedule, the airline advises you to refer to the flight ticket sent as an attachment in the booking confirmation email, check your boarding pass for passengers who have checked in online, or contact our sales teams by phone.

Our teams are doing everything possible to resolve this situation, which is beyond our control, and we thank our customers for their understanding.

Towards a transformation of Air Calédonie

Posted on | by editeur aircal

Mathias Waneux, Chairman of the Board, and Daniel Houmbouy, CEO of Air Calédonie, held a press conference this morning. The objective was to explain the extremely critical situation in which the company finds itself and to detail the action plan concerning the urgent transformation that must take place in order to maintain a suitable and sustainable domestic air transport service.

Find more details about the content of this press conference here.

Access to Magenta Airport from June 17

Posted on | by editeur aircal
To facilitate passenger travel, access to Nouméa-Magenta Airport can now be made directly via the roundabout at the airfield for all persons listed as passengers on flights scheduled from [date]. Additionally, the CCI-NC is suspending its shuttle service from the RAI bus station.

However, access to Magenta Airfield remains highly secured: only individuals with a valid ticket will be able to enter the site, and access to parking lot P1 and the Drop-Off area (in front of the airport) is prohibited.

Vehicle owners are therefore invited to park in parking lots P2 and P4 (Access map here). We also remind you that the airfield ticket office is closed.

We thank our customers for their understanding.

See you soon on our flights.

Access to Magenta Airport from June 7

Posted on | by editeur aircal

After two days of resuming operations and considering the security measures surrounding the airport, the CCI has decided to modify the organization of access to the terminal: passengers scheduled on Air Calédonie flights from June 7 onwards will only be able to reach Magenta Airport via the shuttles set up by the CCI-NC, which will transport them to the airport.

The shuttles will depart from the parking lot of the RAI bus station (formerly CHT Gaston-Bourret) every 30 minutes starting at 06:15.

Please note: the check-in time at the airport remains unchanged.

Passengers are advised to make arrangements to respect the check-in time in order to proceed with registration and undergo the mandatory security checks (70 minutes before their flight departure).

Arriving passengers at Magenta can either take the shuttle to the bus station or exit as pedestrians.

The airline thanks its customers for their understanding.