News

Due to technical issues combined with unfavorable weather conditions, the airline is forced to cancel all flights until February 5th included.

Aware of the difficulties this situation may cause, the airline invites its passengers to complete an online form to quickly specify their travel needs. This will help prioritize passenger rescheduling when flights resume, which our teams are actively working on. A maritime alternative is not possible, as the Betico ferry has also canceled its services due to strong swells.

Information for Passengers:

• Affected passengers will be notified via SMS or email, according to the contact details provided at the time of booking.
• There is no need to go to the airport in hopes of being placed on standby.
• A new flight schedule will be established as soon as possible to repatriate stranded passengers as quickly as possible.
• To be rebooked on the first available flight, it is essential to complete the dedicated form (available here). Only requests submitted via this form will be prioritized.
• Requests can also be made through our agents, but rescheduled flights will be at later dates.

Recommendations:

We encourage those who can to postpone their travel plans whenever possible, except in cases of compelling reasons.

The airline thanks its customers for their understanding. Our teams remain fully committed to managing this exceptional situation, particularly disruptive during this post-holiday travel period.