The airline Air Calédonie expresses its deep solidarity with Vanuatu, which has been severely affected by the earthquake that occurred near the capital, Port Vila.

We extend our heartfelt thoughts to the victims, their loved ones, and all those impacted by this disaster.In light of this situation, the Vanuatuan authorities have announced the closure of Port Vila’s international airport to commercial flights for the coming days, pending the completion of repair work.

As a result, the airline, whose top priority remains the safety of its passengers and crews, will be unable to operate flights to this destination until the airport reopens.We are closely monitoring developments and working with our partner Aircalin to explore possible solutions when circumstances allow.

Despite these challenges, we remain committed to standing alongside the people of Vanuatu, and our support for this beautiful archipelago—where we recently inaugurated our new regular route—remains stronger than ever.We hope that the courage and resilience of the people will help Vanuatu overcome this ordeal and recover swiftly.

Air Calédonie stands ready to support them, to the best of its ability, in facing this challenge.

[Updated on December 18]

Due to ongoing technical issues and despite the efforts of our teams, disruptions are still occurring. As a result, changes to our flight schedule—sometimes at the last minute—may arise, leading to significant delays or cancellations.

In the event of a cancellation, passengers are notified by SMS or email based on the contact details provided at the time of booking, but they are not automatically rebooked.

Affected passengers must inform us of their preferred resolution as soon as possible—especially those wishing to be rescheduled on the next available flight, whose requests are given priority.

To do so, the airline invites customers to complete the dedicated form available here.

Our teams are doing their utmost to process requests promptly, but due to the volume of inquiries, processing times are to be expected.

Additionally, cancellations that have occurred since last week have caused congestion in our cargo service, extending delivery times for shipments already in progress. As of today, only urgent parcel shipment requests are being handled at the cargo service desks at our stations.

The airline is making every effort to minimize the inconvenience caused by this situation and thanks its passengers for their understanding.

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Due to technical issues, significant changes to the flight schedule are expected through Friday, December 13 (inclusive).
Our teams are working diligently to implement all possible alternatives to minimize the impact on passengers and keep them informed directly.

We encourage affected passengers to prioritize online processes whenever possible, as our call center is currently overwhelmed.

What to do if your flight is canceled?

If your flight is canceled, you will automatically receive a text message and an email at the contact details provided during booking.
To help expedite the resolution of your case, we strongly encourage you to complete the dedicated online form: https://bit.ly/4iuEJLq.

Why are these disruptions occurring?

These cascading schedule changes result from several factors linked to the events of last May, which caused a sharp decline in domestic air traffic.

To adapt to this challenging context, the airline has implemented a profound and sustainable transformation plan. The flight schedule has been adjusted to meet reduced demand, maintaining limited rotations, especially for tourist destinations like the Isle of Pines or Ouvéa, with one flight per day or fewer. This program relies on the operation of two ATR72-600 aircraft from the fleet of four.

To optimize resources, the airline has also leased one of its aircraft to Air Tahiti for a year and adjusted its workforce accordingly. Additionally, another ATR is undergoing scheduled maintenance for several weeks. As a result, the airline currently has only two operational aircraft, leaving little room for maneuver in the event of disruptions, whether external (such as weather disturbances) or internal (such as technical issues).

Meeting demands during peak periods

Despite these constraints and the high demand during the holiday season and school vacation period, the airline is committed to meeting its passengers’ needs to the best of its ability and optimizing capacity across all destinations.

We sincerely thank our passengers for their patience and understanding.

The inaugural flight of our new Nouméa – Port-Vila route took place this Thursday, October 3rd! It allowed around a hundred passengers to travel between the two territories. This first rotation marks the beginning of a strategic phase for Air Calédonie, with the launch of a regular connection between New Caledonia and Vanuatu, now available every Monday and Thursday.

This new service reflects our desire to expand connections in the Pacific region and strengthen economic and tourism ties between our two territories. We would like to thank our passengers for their trust and acknowledge the remarkable work of our teams who made this new route possible. We would also like to extend our warm thanks to everyone who participated in the wonderful welcome we received upon our arrival in Port Vila.

We are confident that this new destination will offer great opportunities for regional development, while making travel easier for our passengers.

👉 Note: The special launch promotion ends this Sunday, the last day of the Pacific Fair. For the occasion, service fees are waived for any online booking to Vanuatu – regardless of the fare!

The decision by the Southern Province to close all its administrative services on the Isle of Pines from September 5th to 9th inclusive has led to the closure of Moué airfield, which it manages.

As a result, the airline is forced to cancel all flights to and from the Isle of Pines during this period.

Passengers who had booked flights originally scheduled during this time have been contacted by SMS or email to arrange alternative travel plans under exceptional commercial measures.

The airline thanks its passengers for their understanding.

The decision by the South Province to close all of its services on the Isle of Pines from September 5th to 9th has resulted in the closure of Moué Aerodrome.

As a result, the airline is forced to cancel all flights to and from the Isle of Pines during this same period.

Passengers who had booked on the originally scheduled flights have been contacted by SMS or email to find alternative travel arrangements under exceptional commercial measures.

The airline thanks its passengers for their understanding.

For economic reasons, the company is forced to cancel flights to and from Koné starting September 1, 2024.

Passengers who have made reservations from this date onwards will be notified by SMS or email. They will be eligible for exceptional commercial measures and are invited to contact vente@air-caledonie.nc.

The company regrets this situation and thanks its passengers for their understanding.

A number of customers who have booked a flight on our routes are receiving notifications on their electronic calendars, in addition to emails from the airline. For some, flight information is automatically synced to their smartphone’s calendar. The airline wishes to inform its customers that the information provided in these emails and/or notifications may be incorrect.

Air Calédonie reminds passengers that only the information directly communicated by the airline should be considered reliable. In case of changes to their flights, affected passengers will be informed by the airline via email or SMS, using the contact details provided at the time of booking.

If you are unsure about your flight schedule, the airline advises you to refer to the flight ticket sent as an attachment in the booking confirmation email, check your boarding pass for passengers who have checked in online, or contact our sales teams by phone.

Our teams are doing everything possible to resolve this situation, which is beyond our control, and we thank our customers for their understanding.

After two days of resuming operations and considering the security measures surrounding the airport, the CCI has decided to modify the organization of access to the terminal: passengers scheduled on Air Calédonie flights from June 7 onwards will only be able to reach Magenta Airport via the shuttles set up by the CCI-NC, which will transport them to the airport.

The shuttles will depart from the parking lot of the RAI bus station (formerly CHT Gaston-Bourret) every 30 minutes starting at 06:15.

Please note: the check-in time at the airport remains unchanged.

Passengers are advised to make arrangements to respect the check-in time in order to proceed with registration and undergo the mandatory security checks (70 minutes before their flight departure).

Arriving passengers at Magenta can either take the shuttle to the bus station or exit as pedestrians.

The airline thanks its customers for their understanding.

The company confirms the scheduled commercial rotations starting tomorrow and invites concerned passengers to plan their trips ahead of time to ensure optimal safety conditions.

Given the situation, access to Magenta Airport is highly secured by the authorities: only listed passengers with a valid ticket will be allowed on the premises.

Passenger checks will be conducted at the airport roundabout, and parking in lot P1 will be prohibited.

Vehicle owners are therefore advised to park in lots P2 and P4. We also remind passengers that excess baggage is not allowed and that the airport ticket office is closed. More information here.

We thank our customers for their understanding.

See you soon on our flights.

The airline has created new flights for its gradual resumption until June 23rd: initially scheduled flights have been canceled and the affected passengers have been informed. Thus, a new flight schedule is available for booking on our website and those who had their reservations canceled should contact our teams.

However, given the still challenging situation, this organization works with drastically reduced staff, and we encourage our clients to carry out their procedures online so that they can be processed as efficiently as possible.

Our teams are mobilized to respond to various requests as best as they can:

• All clients affected by cancellations during this period are invited to fill out the regularization form (priority will be given to transfers requests on first available flights).
• Ticket reservations related to the new flight schedule are available online.
• The call center is accessible by phone again (8 AM – 3 PM) with significant handling delays.

We also remind Lifou residents that the Wé sales agency is open from Monday to Friday from 8 AM to 12 PM.

Payment by credit card only.

The airline thanks its clients for their patience and understanding.

Since May 14th, the airline has canceled its commercial flights due to the serious events shaking the territory. Nevertheless, Air Calédonie has been committed since that date to responding to the authorities’ requests: airlift operations, emergency transport, repatriation of populations, and movement of personnel.

Today, the High Commissioner announced the reopening of Magenta Airport starting from June 5th. Therefore, the airline is working on a gradual resumption of commercial flights if security conditions permit. This step, crucial for Air Calédonie and the entire population, remains a significant challenge and requires particular organization with reduced staff:

• The proposed flight schedule will be greatly reduced, offering adapted timings to ensure smooth operations while respecting safety and curfew measures. All information related to the resumption of operations will be provided in real-time and accessible online.
• The airline’s administrative and customer service operations are also subject to specific organization with reduced opening hours and the continued closure of the Plaza agency in Nouméa. Updated service hours can be found here.

To combine the resumption of operations with the processing of multiple file regularization requests under significantly degraded working conditions, the airline invites all customers affected by flight cancellations since May 14th to fill out the form available in the claims section of its website: I fill out the form

The teams are doing their utmost to process all requests as quickly as possible, but response times are expected due to the context. The airline thanks its customers for their patience and understanding and urges everyone to exercise the utmost caution.

Your flight has been canceled since May, 14th ?

The company is implementing exceptional commercial measures for impacted passengers.

To optimize the processing of requests for file adjustments since the beginning of the events, Air Calédonie invites all customers affected by a cancellation to fill out the dedicated form on its website.

Customers who have already submitted a request to our services are also invited to fill out this form – an email with further instructions will be sent to them shortly.

The teams are doing everything possible to process requests quickly, but due to the number of inquiries, processing delays are to be expected. Therefore, the company thanks its customers for their patience and understanding and reminds that all flights are canceled until further notice.

I fill out the form

Update 5:15 p.m.:

Due to the evolving situation, the company announces the suspension of its activity until further notice.

Safety remains our priority, take care of yourselves.

Given the evolving situation and the fact that security conditions are not met, the company is unable to operate domestic flights, and all flights scheduled for Wednesday, May 15, are canceled. Passengers affected by cancellations have been contacted via SMS or email according to the contact details provided at the time of booking.

The company thanks its customers for their understanding and urges them to exercise utmost caution.

Safety remains our priority, take care of yourselves.

[Update at 16:57]

The company informs its customers that a maximum number of rotations will be implemented according to an adapted schedule tomorrow, Wednesday, May 15, only if all safety conditions are met and depending on the development of the situation.

The company thanks its customers for their understanding and once again urges them to exercise utmost caution.

[Update at 12:00 on 05/14/2024]

Due to the various confrontations that took place last night in Nouméa, all scheduled flights to and from all destinations are canceled this morning, Tuesday, May 14. The affected passengers have been notified via SMS or email based on the contact information provided during booking.

The airline is also compelled to keep the Pacific Plaza agency closed and to suspend the telephone sales service until further notice.

Air Calédonie will strive to provide more information to its customers as soon as possible, depending on the evolution of the situation.

The company thanks its customers for their understanding and urges them to exercise the utmost caution.

Safety remains our priority, take care.

Due to the announced blockage of Moué airport, all flights to and from Isle of Pines scheduled onTuesday, May 14th are cancelled. Affected passengers have been notified via SMS or email using the contact details provided during booking.

The airline remains attentive to the evolution of the situation and strives to communicate the consequences of this beyond event as soon as it is possible.

Customers are invited to prioritize online reservations via the website. Our sales agents are also available by phone at 25.21.77 or by email at vente@air-caledonie.nc (processing delays may occur).

The company thanks its customers for their understanding.

Due to the general strike by U.S.T.K.E, all flights to and from Lifou and the Isle of Pines scheduled on Monday, May 13th are cancelled. Affected passengers have been notified via SMS or email using the contact details provided during booking.

The company is also compelled to close the Pacific Plaza agency. Customers are encouraged to prioritize online reservations via the website. Our sales agents are also available by phone at 25.21.77 or by email at vente@air-caledonie.nc (processing delays may occur).

The company thanks its customers for their understanding.

Following this morning’s general power outage, the day’s flight schedule has been modified. Affected passengers were notified via SMS or email based on the contact information provided during the reservation and transferred to the next available flights.

The airline has also made every effort to quickly resume operations, and all of our services have been operational again since midday. However, our phone sales agents are currently experiencing high demand; therefore, the company encourages its customers, whenever possible, to use the website for their transactions.

The company appreciates its customers’ understanding.

We wish a safe journey to all those who have planned to travel with us to end the year on a good note. In this particularly busy period, many flights are fully booked, and the weather conditions (wind and heat) may potentially be unfavorable.

Therefore, in order to streamline the passenger experience, the airline is suspending waitlists on all flights departing from Nouméa until December 31st. If you do not have a confirmed reservation, you will not be able to board these flights.

Happy holidays to all!

The airport services at Magenta Airport will exceptionally close earlier this Friday, December 15. The company is making every effort to minimize the consequences of this early closure, but some changes to the flight schedule are to be expected.

Affected passengers will be notified via SMS and/or email based on the contact information provided during the reservation.

The company appreciates its customers’ understanding.

The operating conditions at Wanaham Aerodrome compel the airline to cancel the scheduled flights to and from Lifou on Wednesday, November 22nd.

The affected flights are as follows:

• TY201 departing from Nouméa to Lifou, scheduled departure at 06:10
• TY202 departing from Lifou to Nouméa, scheduled departure at 07:20
• TY203 departing from Nouméa to Lifou, scheduled departure at 09:30
• TY204 departing from Lifou to Nouméa, scheduled departure at 10:40
• TY205 departing from Nouméa to Lifou, scheduled departure at 11:10
• TY206 departing from Lifou to Nouméa, scheduled departure at 12:20
• TY211 departing from Nouméa to Lifou, scheduled departure at 12:40
• TY212 departing from Lifou to Nouméa, scheduled departure at 13:50
• TY217 departing from Nouméa to Lifou, scheduled departure at 14:30
• TY218 departing from Lifou to Nouméa, scheduled departure at 15:40
• TY215 departing from Nouméa to Lifou, scheduled departure at 18:00
• TY216 departing from Lifou to Nouméa, scheduled departure at 19:10

Passengers affected will be notified by SMS or email based on the contact information provided at the time of booking and will be rebooked on the earliest available flights.

The airline appreciates its customers for their patience and understanding.

The company confirms that all flights to and from Lifou on Tuesday, November 21, cannot be operated.

The affected flights are as follows:

• TY201 departing from Noumea to Lifou, scheduled departure at 06:10
• TY202 departing from Lifou to Noumea, scheduled departure at 07:20
• TY205 departing from Noumea to Lifou, scheduled departure at 11:10
• TY206 departing from Lifou to Noumea, scheduled departure at 12:20
• TY211 departing from Noumea to Lifou, scheduled departure at 12:40
• TY212 departing from Lifou to Noumea, scheduled departure at 13:50
• TY215 departing from Noumea to Lifou, scheduled departure at 18:10
• TY216 departing from Lifou to Noumea, scheduled departure at 19:20

Affected passengers have been notified by SMS or email based on the contact information provided at the time of booking. They are encouraged to contact our sales teams by phone (+687 25 21 77), email (vente@air-caledonie.nc), or in person at our offices and ticket counters to be transferred to the earliest available flights or to modify their reservation if they wish to do so.

The company appreciates the patience and understanding of its customers.

The airline has been informed of possible blockages on Tuesday, November 21st, at Lifou Airport.

At this stage all flights are maintained (pending confirmation of the situation by the competent authorities) but customers are advised to make arrangements if flights must be cancelled.

In case of cancellations, facilities will be offered to allow affected passengers to reschedule their trip or obtain a refund. Procedures can be completed by phone at 25 21 77, by email at vente@air-caledonie.nc, or directly in sales agencies.

The airline regrets this situation beyond its control and thanks its customers for their understanding

.

Given the Lola weather phenomenon currently underway throughout the territory, heavy rains and strong winds are expected until mid-day tomorrow, Friday, October 27.

In order to guarantee the safety of passengers and their crews, the company is forced to cancel all flights scheduled this afternoon.

Depending on the evolution of the phenomenon of changes in the flight schedule of tomorrow are also to be expected (cancellations and/ or delays).

The company thanks its customers for their understanding.

Following the fire on Thursday, October 5th, the Air Calédonie agency in Wé (Lifou) is unfortunately no longer able to serve the public. The company is actively working to find a permanent solution to once again accommodate its clients from Lifou for all their travel needs, and this, under the best possible conditions.

While waiting for this, and to limit congestion at the Wanaham Airport ticket counter, the company encourages its clients to prioritize online reservations on the website https://www.air-caledonie.nc/ or to contact their agents by phone at 25.21.77. As a reminder, the phone sales service is available continuously from Monday to Friday from 7:30 AM to 6:00 PM, and on Saturdays from 7:30 AM to 4:30 PM.

The operating conditions at Isle of Pines airport once again compel the company to cancel the flights scheduled for this destination on the morning of Saturday, October 7th.

These cancellations affect flights TY401, TY402, TY403, and TY404.

Affected passengers will be notified via SMS or email using the contact information provided during the reservation and will be rebooked on the earliest available flights.

The company thanks its customers for their patience and understanding.

The operating conditions at Lifou aerodrome allow the company to gradually resume its flight program for this stopover on Friday, October 6th. The first departure from Nouméa – Magenta to Lifou is scheduled for 11:50 this morning. Therefore, the flights initially scheduled for this afternoon are maintained at their scheduled times.

However, the operating conditions at Isle of Pines aerodrome do not allow the company to operate the planned rotations for today. All flights to and from Isle of Pines for the day are thus canceled.

During this school holiday period and in order to limit crowds at our sales points, the company encourages its customers to prioritize online reservations at www.air-caledonie.nc or by phone at 25.21.77. Customers without a confirmed reservation will not be able to be listed on standby for the coming days.

The company thanks its customers for their patience and understanding.

The operating conditions at Isle of Pines and Lifou airports compel the company to cancel the flights scheduled for both destinations on Friday, October 6th, until noon.
As a result, these cancellations affect flights TY201, TY202, TY401, TY402, TY403, and TY404.

Affected passengers will be notified via SMS or email using the contact information provided during the reservation process and will be rebooked on the earliest available flights.

The company thanks its customers for their patience and understanding.

Following a temporary service interruption earlier in the morning, the company confirms full operational resumption since 10:30 AM. Additionally, all scheduled flights for today remain on the itinerary, though some delays may be expected.

The company thanks its customers for their patience and understanding.

Operation conditions at Maré airport allow the airline to gradually resume its flight schedule for this destination on Thursday, October 5th. As a result, flights initially scheduled to and from Maré and Ouvéa will be maintained. However, some schedule changes are to be expected.

On the other hand, the airline is compelled to once again cancel all flights from/to Lifou and Ile des Pins.

Passengers with confirmed reservations will have priority for travel, and the remaining available seats are now open for booking.

During this period of high demand and to reduce overcrowding at agencies and ticket offices, the airline advises its customers to make their reservations through its website at www.air-caledonie.nc or by phone at 25 21 77. Passengers without confirmed reservations for the first days of flight resumption will not be waitlisted.

The airline thanks its customers for their patience and understanding.

Due to the ongoing blockades planned for Lifou, Maré, and the Isle of Pines, the airline is forced to cancel all flights to these three destinations on Wednesday, October 4th.

Passengers affected by flight cancellations can contact our agents by phone at (+687 25 21 77), via email (vente@air-caledonie.nc), or at our offices and ticketing locations if they wish to modify their reservations.

The airline apologizes for this situation and thanks its passengers for their understanding.

Due to the ongoing blockades planned for Lifou, Maré, and the Isle of Pines, the airline is forced to cancel all flights to these three destinations on Tuesday, October 3rd.

Passengers affected by flight cancellations can contact our agents by phone at (+687 25 21 77), via email (vente@air-caledonie.nc), or at our offices and ticketing locations if they wish to modify their reservations.

The airline apologizes for this situation and thanks its passengers for their understanding.

Due to the continued blockades scheduled in Lifou, Maré, and the Isle of Pines, the airline is compelled to cancel all of its flights to these three destinations on Monday, October 2nd.

Passengers affected by flight cancellations can contact our agents by phone at (+687 25 21 77), email (vente@air-caledonie.nc), or visit our offices and ticketing outlets if they wish to modify their reservation.

The airline regrets this situation and thanks its passengers for their understanding.

Due to the continued blockades scheduled in Lifou, Maré, and the Isle of Pines, the airline is compelled to cancel all of its flights to these three destinations on Saturday, September 30th, and Sunday, October 1st.

Passengers affected by flight cancellations can contact our agents by phone at (+687 25 21 77), email (vente@air-caledonie.nc), or visit our offices and ticketing outlets if they wish to modify their reservation.

The airline regrets this situation and thanks its passengers for their understanding.

Due to the maintain of disruptions in Lifou, Maré, and the Isle of Pines, the airline is forced to cancel all its flights to these three destinations on Friday, September 29th.

Passengers affected by flight cancellations can contact our agents by phone at (+687 25 21 77), via email at (vente@air-caledonie.nc), or visit our offices and ticketing outlets if they wish to modify their reservation.

The airline regrets this situation and thanks its passengers for their understanding.

Due to the maintain of disruptions in Lifou, Maré, and the Isle of Pines, the airline is forced to cancel all its flights to these three destinations on Thursday, September 28th.

Our agents stay at your disposal by phone (+687 252 177), in airports and agencies or by email (vente@air-caledonie.nc) if you whish to postpone your flight or ask for a refund.

The airline regrets this situation and thanks its passengers for their understanding.

Due to the maintain of disruptions in Lifou, Maré, and the Isle of Pines, the airline is forced to cancel all its flights to these three destinations on Wednesday, September 27th.

Our agents stay at your disposal by phone (+687 252 177), in airports and agencies or by email (vente@air-caledonie.nc) if you whish to postpone your flight or ask for a refund.

The airline regrets this situation and thanks its passengers for their understanding.

Due to anticipated disruptions in Lifou, Maré, and the Isle of Pines, the airline is forced to cancel all its flights to these three destinations on Tuesday, September 26.

Passengers affected by the cancellation of their flight(s), regardless of the fare class of the tickets purchased, can reschedule their tickets without penalty fees until December 31, 2023, if they are booked in the same fare class as originally reserved.

The airline regrets this situation and thanks its passengers for their understanding.

Due to the planned closure of Lifou-Wanaham Airport, the company is forced to cancel all its flights for the stopover on Wednesday, September 21.

Passengers affected by the cancellation of their flight(s), regardless of the fare class of the tickets purchased, can reschedule their tickets without penalty fees until December 31, 2023, if they are booked in the same fare class as originally reserved.

The company regrets this situation, which is beyond its control, and thanks its passengers for their understanding.

[Article update as of 09/18]

Due to anticipated airport closures at Lifou-Wanaham and Ile des Pins, the airline is compelled to cancel all its flights to these two destinations on Tuesday, September 19th, and Wednesday, September 20th.

Passengers affected by the cancellation of their flight(s) can, regardless of the fare class of their tickets, reschedule their tickets without penalty fees until December 31, 2023, if they are booked within the same fare category as originally reserved.

The airline regrets this situation, which is beyond its control, and thanks its passengers for their understanding.

Due to planned blockades at Lifou-Wanaham and Isle of Pines airports, the airline is forced to cancel all flights to these two destinations on Tuesday, September 19th.

Passengers affected by the cancellation of their flight(s), regardless of the fare class of the tickets purchased, can reschedule their tickets without penalty fees until December 31, 2023, if they are booked in the same fare category as originally reserved.

The airline regrets this situation, which is beyond its control, and thanks its passengers for their understanding.

For operational reasons preventing the operation of the Isle of Pines airport, the airline is compelled to cancel its scheduled flights to and from the layover on Monday, September 18th. The following flights are affected:

• TY401 to Isle of Pines departing from Nouméa-Magenta at 08:40
• TY402 to Nouméa departing from Isle of Pines at 09:40
• TY403 to Isle of Pines departing from Nouméa-Magenta at 09:30
• TY404 to Nouméa-Magenta departing from Isle of Pines at 10:30

  Passengers affected by the cancellation of their flight(s) can, regardless of the ticket class purchased:

• reschedule their tickets with no penalty fees until December 31, 2023, if booked in the same fare category as originally reserved;
• request a refund of their tickets with no penalty fees (excluding non-refundable service fees).

The airline is making every effort to minimize the inconvenience caused by this situation beyond its control and thanks its passengers for their understanding.

Despite unfavorable weather conditions, the airline is making every effort to ensure as many flights as possible operate according to the schedule. Passenger and staff safety remains our top priority, and delays or cancellations may be necessary depending on the evolving situation.

In the event of a cancellation, our customers will be notified via SMS or email, and transfer options will be offered for the next available flights. Tickets can also be rescheduled without any penalty within the same fare category originally booked. The airline appreciates the understanding of its customers.

Due to a blockade implemented at Lifou Airport, the airline is forced to cancel its flights scheduled to and from the stopover on Friday, September 8, 2023. The following flights are affected:

• TY201, bound for Lifou from Nouméa-Magenta departing at 06:00
• TY202, bound for Nouméa-Magenta from Lifou departing at 07:20
• TY205, bound for Lifou from Nouméa-Magenta departing at 11:50
• TY206, bound for Nouméa-Magenta from Lifou departing at 13:00
• TY211, bound for Lifou from Nouméa-Magenta departing at 13:40
• TY212, bound for Nouméa-Magenta from Lifou departing at 14:50
• TY219, bound for Lifou from Nouméa-Magenta departing at 15:30
• TY220, bound for Nouméa-Magenta from Lifou departing at 16:40
• TY215, bound for Lifou from Nouméa-Magenta departing at 18:10
• TY216, bound for Nouméa-Magenta from Lifou departing at 19:20

Transfer solutions for Saturday, September 9, will be systematically offered to affected passengers, who will be notified via SMS or email using the contact information provided during the reservation.

The airline is making every effort to minimize the inconveniences caused by this situation, which is beyond its control, and thanks its passengers for their understanding.

On this first Thursday of April, Maré is in the spotlight for Happy Thursday!

On Thursday, April 6, book your discounted tickets and fly to Maré!

Take advantage of April’s Happy Thursday and discover Maré! You won’t have a better opportunity to visit the wildest of the Loyalty Islands. Book your tickets on April 6 and travel between April 17 and May 31, 2023. For the occasion, the company is offering an unbeatable fare: 13,400F* round trip. Don’t wait! The offer will only be valid for 24 hours and the best dates will be taken by storm in the first hours after the offer is published.

*Promotional offer sold exclusively on Thursday, April 6, 2023. Round trip fare per adult – 1 night minimum, 21-day maximum – Immediate payment – Non-refundable – Non-modifiable – Non-combinable with another fare – Subject to availability during the indicated period – Including taxes but excluding service fees.

Listen to Maré, the island that speaks to your heart.

Thanks to this Happy Thursday, embark on a journey to Maré. This island retains its reputation as the wildest and most secret of the three Loyalty Islands. However, Maré is full of treasures to discover. You will undoubtedly appreciate the authenticity of this island and grasp the deep connection the Maréans have with nature. You will make amazing discoveries and appreciate the richness of the Nengone country’s landscapes. Among the must-sees are the Shabadran Bay, which can be explored on foot, the Warrior’s Leap, the Bone Hole, or the Natural Aquarium where you can observe the island’s rich marine fauna.

What are you waiting for?

I’m booking my tickets!

Due to a blockade implemented at Maré aerodrome, the airline is compelled to cancel its scheduled flights to and from the layover destination. The following flights are affected:

• TY107, bound for Maré departing from Nouméa-Magenta at 06:30
• TY108, bound for Nouméa-Magenta departing from Maré at 07:40
• TY117, bound for Maré departing from Nouméa-Magenta at 18:30
• TY118, bound for Nouméa-Magenta departing from Maré at 19:40

Affected passengers will be notified via SMS or email using the contact details provided during reservation.

The airline is making every effort to minimize the inconveniences caused by this situation beyond its control and thanks its passengers for their understanding.

As the operational conditions have been met, the airline has introduced 4 new rotations to Isle of Pines spread between Saturday, August 19th and Sunday, August 20th:

On Saturday, August 19th:

• Flight TY 1421 to Isle of Pines, scheduled departure at 8:40
• Flight TY 1422 from Isle of Pines to Nouméa, scheduled departure at 9:40

On Sunday, August 20th:

• Flight TY 1421 to Isle of Pines, scheduled departure at 14:00
• Flight TY 1422 from Isle of Pines to Nouméa, scheduled departure at 15:00
• Flight TY 1423 to Isle of Pines, scheduled departure at 16:10
• Flight TY 1424 from Isle of Pines to Nouméa, scheduled departure at 17:10
• Flight TY 1425 to Isle of Pines, scheduled departure at 18:40
• Flight TY 1426 from Isle of Pines to Nouméa, scheduled departure at 19:40

The airline’s teams are ready to guide customers towards these flights, which are now open for booking. Reservations can be made through the airline’s website or with their sales agents (by phone at 25 21 77 and at agencies and ticket counters).

The manager of the Isle of Pines airport has just notified the partial closure of the facility until August 20th inclusive. As a result, the company is obliged to cancel all its flights to this destination during this period.

All passengers affected by these cancellations are being informed directly and can request refunds or ticket rescheduling through our teams. More information available here.

The company regrets this situation beyond its control and thanks its customers for their kindness and understanding.

With the airport of the Isle of Pines once again operational this morning, the company is making every effort to resume its regular flights.

Passengers who already have their confirmed reservations will be given priority for travel, and the available seats are now open for booking.

The company is delighted to be able to serve the Isle of Pines again and thanks its passengers for their understanding.

On Saturday, August 12th, the South Province will charter the Betico for a passenger rerouting rotation for those stranded on the Isle of Pines.

Passengers affected by flight cancellations are requested to visit the Betico office, located at the Tourism Office in Kuto Bay, to register on the passenger list and to receive travel information.

Passengers whose flights to Isle of Pines have been canceled and who are stuck in Nouméa are asked to report to the Nouméa maritime station before 11 a.m. on Saturday, August 12th, to register on the passenger list and to receive travel information.

Since Monday, August 7th, the company has been forced to cancel its flights to the Isle of Pines due to a protest movement that is preventing the operation of the aerodrome. The airport blockade is still ongoing, and Air Calédonie is not allowed to operate its flights.

Passengers affected by the cancellation of their flight(s), regardless of the fare class of their purchased tickets, can:

• reschedule their tickets without penalty fees until November 30, 2023, if booked within the same fare category as originally reserved;
• request a refund for their tickets without penalty fees (excluding non-refundable service fees).

Passengers booked on our flights to the Isle of Pines until August 21th can request an early rescheduling of their trip without penalty fees until November 30th, 2023, if booked within the same fare category as originally reserved.

These modification requests can be made via email (vente@air-caledonie.nc), by phone with our agents (+687 252 177), or at the Plaza agency (Vallée du Tir – Nouméa). For refund requests, a dedicated form is also available on our website.

The company is making every effort to minimize the inconveniences caused by this situation beyond its control and thanks its passengers for their understanding.

Due to the continuation of the blockade at the Isle of Pines aerodrome, the airline is compelled to cancel the flights scheduled for the morning of Thursday, August 10th:

• TY401, bound for the Isle of Pines departing from Magenta at 8:40 AM
• TY402, bound for Magenta departing from the Isle of Pines at 9:40 AM

Affected passengers will be notified via SMS or email using the contact information provided during booking.

The company appreciates its customers’ understanding.

Update – 09/08/2023 at 1:30 PM:

The company is also compelled to cancel the following flights:

• TY413 bound for the Isle of Pines departing from Magenta at 3:30 PM
• TY414 bound for Magenta departing from the Isle of Pines at 4:30 PM

……………………………………………………………………………………………………….

As the situation has not changed and the aerodrome remains blocked, the company is obliged to cancel the flights scheduled for the morning of Wednesday, August 9th:

• TY401, bound for Isle of Pines departing from Magenta at 8:40 AM
• TY402, bound for Magenta departing from Isle of Pines at 9:40 AM

Affected passengers will be notified by SMS or email based on the contact information provided during reservation.

The company appreciates its customers’ understanding.

Update – 08/08/2023 at 1:30 PM:

The company is also compelled to cancel the following flights:

• TY413 bound for the Isle of Pines departing from Magenta at 3:30 PM
• TY414 bound for Magenta departing from the Isle of Pines at 4:30 PM

……………………………………………………………………………………………………….

As the situation has not evolved, the company is obliged to cancel the flights scheduled for the morning of Tuesday, August 8th:

TY401, bound for the Isle of Pines departing from Magenta at 8:40 AM TY402, bound for Magenta departing from the Isle of Pines at 9:40 AM TY1423, bound for the Isle of Pines departing from Magenta at 9:40 AM TY1424, bound for Magenta departing from the Isle of Pines at 10:40 AM

Affected passengers will be notified via SMS or email using the contact details provided during the reservation.

The company appreciates its customers’ understanding.

As the situation has not changed (Ile des Pins’ airport is still blocked), the company is forced to cancel the flights scheduled for the morning of Tuesday, August 8th as follow:

TY401, to Ile des Pins from Magenta – departure scheduled at 8.40 am
TY402, to Magenta from Ile des Pins- departure schedulded at 9.40 am
TY 1423 to Ile des Pins from Magenta – departure scheduled at 9.40 am
TY1424, to Magenta from Ile des Pins- departure schedulded at 10.40 am

All affected passengers will be notified via SMS or email using the contact details provided at the time of booking.

The company thanks its passengers for their understanding and apolozises for the inconvenience caused by this situation beyond its control.

Due to a blockading at Ile des Pins’ aerodrome, the company is forced to cancel the following flights to and from this stopover:

TY401, to Ile des Pins from Magenta – departure scheduled at 8.40 am
TY402, to Magenta from Ile des Pins- departure scheduldes at 9.40 am
TY 403 to Ile des Pins from Magenta – departure scheduled at 9.30 am
TY404, to Magenta from Ile des Pins- departure scheduldes at 10.30 am

All affected passengers will be notified via SMS or email using the contact details provided at the time of booking.

The company thanks its passengers for their understanding and apolozises for the inconvenience caused by this situation beyond its control.

Due to the indefinite general strike notice issued by the inter-union of the local public service, the company is obliged to modify its flight schedule for July 3rd and 4th, in accordance with the minimum service defined by the Civil Aviation Authority.

All affected passengers will be notified via SMS or email using the contact information provided at the time of booking, and transfer solutions for the same day will be offered to them.

The company is making every effort to minimize the inconveniences caused by this situation, which is beyond its control, and thanks its passengers for their understanding.

For operational reasons, the company is compelled to modify the flight schedule for Wednesday, June 7th.

As a result, the following flights are canceled:

TY505 to Koné, scheduled departure at 06:50 AM;
TY506 to Nouméa from Koné, scheduled departure at 08:05 AM;
TY203 to Lifou, scheduled departure at 09:30 AM;
TY204 to Nouméa from Lifou, scheduled departure at 10:40 AM;
TY211 to Lifou, scheduled departure at 12:40 PM;
TY212 to Nouméa from Lifou, scheduled departure at 01:50 PM.

During this particularly busy period of school holidays, our teams are working diligently to offer solutions to affected passengers. The company thanks its customers for their understanding.

The company regrets this situation beyond its control and thanks its customers for their understanding.

For operational reasons, the company is forced to modify its flight schedule for the day. As a result, delays are expected, and the following flights are canceled:

• TY305 to Ouvéa, scheduled departure at 07:10 AM;
• TY306 from Ouvéa to Nouméa, scheduled departure at 08:20 AM;
• TY515 to Koné, scheduled departure at 2:50 PM;
• TY516 from Koné to Nouméa, scheduled departure at 04:05 PM;
• TY215 to Lifou, scheduled departure at 6:10 PM;
• TY216 from Lifou to Nouméa, scheduled departure at 7:20 PM.

The company is doing everything possible to readjust its schedule in order to rebook affected passengers as soon as possible. However, modifications to the initial flight schedule for the weekend are expected.

Affected passengers will be notified by SMS and/or email using the contact information provided at the time of booking.

The company thanks its customers for their understanding.

Due to operational reasons, the company is forced to modify the flight schedule for this afternoon.

As a result, the following flights are canceled:

• TY113 to Maré, scheduled departure at 15:10;
• TY114 from Maré to Nouméa, scheduled departure at 16:20;
• TY317 to Ouvéa, scheduled departure at 17:50;
• TY318 from Ouvéa to Nouméa, scheduled departure at 19:00;
• TY215 to Lifou, scheduled departure at 18:20;
• TY216 from Lifou to Nouméa, scheduled departure at 19:30.

Our teams are doing everything possible to reroute affected passengers on the next available flights. Passengers will be notified by SMS and/or email using the contact information provided during booking.

The company thanks its customers for their understanding.

For operational reasons, the company is forced to modify its flight schedule for the day. As a result, delays are expected, and the following flights are canceled:

• TY117 to Maré, scheduled departure at 5:00 PM;
• TY118 from Maré to Nouméa, scheduled departure at 6:10 PM;
• TY215 to Lifou, scheduled departure at 6:00 PM;
• TY216 from Lifou to Nouméa, scheduled departure at 7:10 PM.

The company is doing everything possible to readjust its schedule for tomorrow in order to rebook affected passengers. However, modifications to the initial flight schedule for Thursday, April 20th are expected.

Affected passengers will be notified by SMS and/or email using the contact information provided at the time of booking.

The company thanks its customers for their understanding.

Due to the ongoing bad weather, the company is informing its passengers of changes to the flight schedule for the morning of Tuesday, April 18th. At this stage, our teams are doing everything possible to ensure as many flights as possible, but delays and possible cancellations are to be expected.

The company urges its customers to stay informed about the situation and potential impacts on flight operations.

Please stay vigilant and stay connected!

Due to severe weather conditions, the airline is informing its passengers of modifications to the flight schedule for the rest of the day. At this stage, our teams are working hard to ensure as many flights as possible, but delays and potential cancellations are to be expected.

Air Calédonie invites its customers to stay informed of the situation’s developments and any potential impact on flight operations.

Please stay alert and stay connected!

Due to very unfavorable weather conditions, the company is informing its passengers of numerous flight cancellations both in progress and anticipated.

Affected passengers will be notified as soon as possible by email or SMS using the contact information provided during booking. Tickets can be rescheduled without penalty until July 31, 2023, and in the same fare class as the initial booking.

These changes can be made via email (vente@air-caledonie.nc) or by phone with our agents at 25 21 77.

The company regrets this situation which is beyond its control and thanks its customers for their understanding.

New Caledonia remains on pre-alert due to the passage of the tropical depression Kevin near the territory. Heavy rain and strong winds are expected until midday on Saturday March 4, with potential repercussions on flight schedules.

Passengers concerned will be notified by sms or email according to the contact details left at the reservation and transfer solutions will be offered on the next available flights.

The company apologizes for the inconvenience caused and invites its customers to click here for more information on operational hazards’ treatment

Due to a call for a general and national strike by the inter-union against the pension reform, the civil aviation management has defined a minimum service from March 7 to 9, 2023.
This situation impacts the company which is thus obliged to modify its flight schedule as follows:

Tuesday, March 7:

• flight TY201 for Lifou is advanced 10 minutes
• flight TY107 for Maré is advanced 10 minutes
• flight TY308 to Nouméa from Ouvéa is delayed by 50 minutes.

Wednesday, March 8:

• flight TY201 for Lifou is advanced 10 minutes by 10 minutes
• flight TY202 to Noumea from Lifou is advanced 10 minutes
• flight TY402 to Noumea from Isle of Pines is delayed by 2h10min
• flight TY107 to Maré from Noumea is advanced by 10 minutes
• flight TY308 to Nouméa from Ouvéa is delayed by 2h10
• flight TY203 for Lifou is delayed by 40 minutes
• flight TY204 for Noumea from Lifou is delayed by 2h50
• flight TY216 to Nouméa from Lifou is delayed by 20 minutes.
• flight TY505 for Koné is canceled
• flight TY506 to Nouméa from Koné is canceled
• flight TY205 for Lifou is canceled
• flight TY206 to Noumea from Lifou is canceled
• flight TY211 for Lifou is canceled
• flight TY212 to Noumea from Lifou is canceled
• flight TY519 for Koné is canceled
• flight TY520 to Nouméa from Koné is cancelled.

Thursday, March 9:

• flight TY201 for Lifou is advanced by 10 minutes
• flight TY107 for Maré is advanced by 10 minutes
• flight TY307 to Nouméa from Ouvéa is delayed by 20 minutes

Flights not mentioned are maintained at the scheduled times.

All the passengers concerned have been notified by text or email according to the contact details left at the reservation, and transfer solutions are systematically offered to them.

The company regrets this situation beyond its control and thanks its customers for their understanding.

[Update] Triggering of the hurricane pre-alert – 02/28 at 5 p.m.

According to the various forecasts, the weather conditions deteriorate throughout the territory. At this stage, our teams do everything to ensure maximum rotations as possible but changes to the last -minute program are to be expected. The company invites its customers to keep informed of the evolution of the various current phenomena and potential repercussions on the exploitation of flights.

Be vigilant and stay connected!

Due to the national civil service strike movement, minimum service is in place from Wednesday February 22 at 7:00 p.m. until Friday February 24 at 7:00 a.m.

The company is forced to modify its flight schedule on Thursday, February 23:

• flight TY205 for Lifou, scheduled departure at 11:10 a.m., is cancelled;
• flight TY206 from Lifou to Nouméa, departure scheduled for 12:20 p.m., is cancelled;
• flight TY211 for Lifou, departure scheduled for 12:40 p.m., is cancelled;
• flight TY212 from Lifou to Nouméa, departure scheduled for 1:50 p.m., is cancelled.

Flights not mentioned are maintained at the times initially planned.

All the passengers concerned have been notified by text or email according to the contact details left at the reservation, and transfer solutions are systematically offered to them.

The company regrets this situation beyond its control and thanks its customers for their understanding.

Many of you have noticed debits on your BCI bank account in favor of Air Calédonie, without having purchased tickets in recent days.

This is neither a scam nor wild levies on the part of the company.

The company has been informed by the BCI that customers of this bank who have purchased plane tickets online (via EPayNC) between October 1, 2022 and February 15, 2023 have not yet been debited from their account. Thus, the BCI is currently updating these operations and the direct debits correspond to the actual amount and date of the transaction.

The company invites its customers who would be concerned to contact their bank directly for more information.

The evolution of tropical depression Gabrielle allows the gradual resumption of rotations this Sunday afternoon February 12nd.
The company is doing everything possible to ensure a maximum of flights from 12 noon.

The safety of our passengers and our crews being our priority, some disruptions may however persist on the rotations scheduled for this Sunday afternoon and the carrying capacities of the flights will most likely be reduced. The company reminds its passengers to carry precious, fragile or essential items in their cabin baggage (more information on unloaded baggage here).

The company thanks its customers for their understanding,

The path of tropical depression named ‘Gabrielle’ forces the company to cancel all flights from Saturday 11/02 in the morning until Sunday 12/02 at noon.

The passengers concerned are notified by text or email and rescheduling solutions are offered to them as soon as possible.

Trips can also be postponed without penalty charges if booked in the same fare category as original tickets.
Please contact our agents by email (vente@air-caledonie.nc) or by phone (+687 25 21 77) to make these changes.

The company thanks its customers for their understanding.

According to the various weather forecasts, there is a strong risk of development of a moderate tropical storm in the South-East of New Caledonia.

Consequently, the company informs its customers of potential disturbances to the flight schedule for the weekend of February 10 during the passage of the depression near the territory. If necessary, the passengers concerned will be contacted by email and/or sms according to the contact details left at the reservation. Carrying capacity limitations are also to be expected.

Stay connected and follow the evolution of the situation on our website.

Following the national strike notice, the company is implementing minimum service from Monday February 6 at 7:00 p.m. until Wednesday February 8 at 7:00 a.m.

The company informs its customers that this strike action will have no significant impact on the flight schedule, apart from slight delays on Tuesday February 7.

Passengers eventually concerned will be contacted by e-mail or by sms according to the contact details given during the booking.

The company thanks its customers for their understanding.

Due to the national strike movement of civil servants, the company is forced to modify its flight program for the day of Tuesday, January 31. As a result, some schedule changes are planned.

Passengers affected by changes will be notified by email or text according to the contact details left at the time of booking.

The company thanks its customers for their understanding.

According to various weather forecasts over the past few days, there is a moderate risk of the development of a tropical depression west of New Caledonia.

Under these conditions and in order to guarantee the safety of passengers and crew, the company is informing its passengers of potential limitations on the carrying capacity on flights this weekend. We therefore invite our customers to limit themselves to the baggage allowance indicated on their tickets and to favor their essential personal effects in cabin baggage.

To stay informed, check our website regularly!

According to the various metropolitan forecasts of recent days, there is a strong risk of development of a reduced tropical depression in the next 48 hours in the north of New Caledonia.

Given the weather forecasts, a depression that is too limited is expected in the next 48 hours. The company informs its customers of potential changes to the flight schedule during the passage of the depression, with a higher probability on the Ouvéa destination. If necessary, the passengers concerned will be contacted by email and/or sms according to the contact details left at the reservation.

Recommended weather warnings? Stay connected and follow the evolution of the situation on our website!

We will keep you informed of the situation in real time!

The evolution of unfavorable weather conditions (high winds and low ceiling) forced the company to cancel all flights for the afternoon of January 8.

The passengers concerned will be notified by text and/or email and as many additional flights as possible will be set up tomorrow to redirect the persons concerned to their destination.

The company thanks its customers for their understanding.

The evolution of the unfavorable weather conditions that have impacted operations since Monday, December 26 will ensure a return to normal on Thursday, December 29.

Indeed, the teams have made every effort to offer passengers affected by flight cancellations transfers to the next available flights or solutions for postponing their trips. The rerouting of unloaded baggage at destination is also being finalized.

The company thanks its customers for their patience and understanding and calls for the greatest vigilance regarding the weather forecasts for the last weekend of the year.

The current weather conditions have impacted the airline’s flight schedules since December 26.
Several flights were cancelled, other flights were delayed and some planes, due to the impossibility of landing on the Magenta runway, had to land at Tontouta.
In order to ensure a maximum of flights while guaranteeing the safety of passengers and crew, the company is forced, in such circumstances, to reduce its carrying capacity. This means that the weight of the aircraft must be lightened to allow take-offs and landings and in fact, non-priority freight packages remain on the ground, and certain passengers and/or baggage can be disembarked.

In this particularly busy holiday season, the company has committed all its resources to meet the high demand and thus has few resources to hire additional flights.

Thereby :
In case of cancellation of your flight: you will be notified by text message and transfer solutions will be offered to you as soon as possible according to the possibilities. The company recommends to its customers, given this exceptional situation, to postpone their trip as far as possible. All tickets can be postponed without penalty from December 26 to 28 inclusive, in the same price category as initially reserved.
These changes can be made by email (vente@air-caledonie.nc) or by telephone with our agents on 25 21 77.

In the event of unloaded baggage: the company apologizes for this inconvenience and does everything in its power to redirect it to its destination as quickly as possible. Nevertheless, given the situation, these reroutings will not be able to take place before 28/11.
Do not hesitate to ask the staff of the company of your stopover in order to obtain more information.

The company thanks its customers for their understanding and hopes for a return to normal as soon as possible.

Due to weather conditions and in order to guarantee the safety of passengers and crew, the company is forced to modify its flight schedule and is likely to limit its payload capacity.

All the passengers concerned have been notified according to the contact details left when booking. Our teams are mobilized to offer transfer solutions.

The company regrets this situation beyond its control and thanks its customers for their understanding.

Following several cases of Covid-19 declared among flight personnel, the company is forced to modify its flight schedule for the day of December 16.

Thus, the following flights are cancelled:
– flight TY113 bound for Maré, departure scheduled for 3:20 p.m., is cancelled;
– flight TY114 to Nouméa from Maré, departure scheduled for 4:30 p.m., is cancelled;
– flight TY 219 bound for Lifou, departure scheduled for 3:40 p.m., is cancelled;
– flight TY220 bound for Nouméa from Lifou, departure scheduled for 4:50 p.m., is cancelled;
– flight TY419 bound for the Isle of Pines, departure scheduled for 6:10 p.m. is cancelled;
– flight TY420 bound for Nouméa from the Isle of Pines, departure scheduled for 7:40 p.m. is cancelled;
– flight TY311 bound for Ouvéa, departure scheduled for 6:30 p.m., is cancelled;
– flight TY312 to Nouméa from Ouvéa, departure scheduled for 7:40 p.m., is cancelled.

The company has set up additional rotations starting tomorrow, Saturday December 17, in order to allow the customers concerned to reach their destination as soon as possible. Each passenger will receive their flight transfer information by email or text message according to the contact details left at the time of booking.

The company regrets this situation and thanks its customers for their understanding.

Due to the strike action led by the UFSE-CGT (Federal Union of State Trade Unions), the company is forced to modify its flight schedule for Thursday, September 29, in accordance with the applicable minimum service.

All the passengers concerned have been notified by text or email according to the contact details left at the reservation, and transfer solutions are systematically offered to them.

The company regrets this situation beyond its control and thanks its customers for their understanding.

Due to the national strike movement led by the SNCTA (National Union of Air Traffic Controllers), the company is forced to reduce its number of flights and modify its flight program for tomorrow, Friday September 16, in accordance at the request of the Direction de l’Aviation Civile.
All the passengers concerned have been notified by text or email according to the contact details left at the reservation, and transfer solutions are systematically offered to them.
The company regrets this situation beyond its control and thanks its passengers for their understanding.